Shipping & Production Lead Times
Our Cookie Stamps are made to order. After placing your order, you will receive a digital proof of your stamp within 2-3 business days, unless otherwise notified.
Please ensure you carefully check this proof. Once approved by you, your stamp will go into production and you will incur the cost of the stamp, regardless of whether it is correct or not.
Once you approve your digital proof, your order will be added to the next production run. The timings of these runs vary, with more runs happening over peak periods. Please allow 2-3 weeks for delivery from the time of placing your order.
If you require your stamp for a particular date, we will do our best to accommodate you. Please contact us here to discuss your requirements before placing your order.
Our shipping cost is a flat rate of $9.95 (inc GST) within Australia. This includes a parcel tracking. Once your order is dispatched, you will receive tracking details from Australia Post by email. You can use this to track delivery of your order.
International Shipping varies by location, the price will be shown at time of checkout. Please note that international customers are responsible for any applicable tax or import charges associated with their purchase.
Orders are made and dispatched from Victoria, Australia.
Please make sure your details are correct at checkout, the address and email you provide are used for the dispatch of your order.
Unfortunately, as our products are personalised and made to order, we do not offer refunds or exchanges for change of mind purchases. If we have made an error with your order, please contact us and we will endeavour to make it right!