Here are some frequently asked questions from our customers. If your question isn't answered here, feel free to contact us.  

How do I clean my cookie stamp?
We recommend washing your cookie stamp by hand in warm soapy water. Use a toothbrush or wooden skewer to remove any dough that may have caught in the stamp's design.

Is my cookie stamp dishwasher safe?
To ensure the longevity of your cookie stamp, we recommend washing by hand in warm soapy water.

Can I use a different font than the designs shown?
The fonts and designs featured have been chosen specifically as they stamp well. You are welcome to contact us to discuss different fonts, or designs - please be aware there will be an additional design charge applicable.

What can I customise on the stamp?
When placing your order, you will be asked about the text you wish to customise. Check the product page to find out how many characters will fit on the stamp.

Can I have a cookie stamp made with a custom design?
Yes of course! Please contact us to discuss your requirements and get a quote.

The stamp on my cookies didn't work well. What went wrong?
There are a few secrets to making the perfect stamped cookie. Check out our tips and recipes for more information. If you prefer, you can always use your favourite cookie recipe and put stamped fondant on top, you will achieve equally impressive results! But don't stop there, why not try stamping on pastry, or making ornaments with salt dough?

How much is shipping?
We offer flat rate shopping Australia wide for $9.95.

Do you deliver internationally?
International delivery is available to the US, UK, and selected other countries. If you are unable to place an order to your country, please email usPlease note that international customers are responsible for any applicable tax or import charges associated with their purchase. 

How soon will my cookie stamp arrive?
Your cookie stamp will be dispatched within 2-3 weeks of placing your order. Lead times may vary depending on the time of year - see our shipping page for more information. If you require your stamp by a certain date please check with us before placing your order, and ensure you make note of this date when placing your order.

Do you offer Wholesale opportunities? 
To share The Cookie Stamp Co. love with your customers or audience, please contact us to find out more about our wholesale and affiliate programs.